Shipping policy
Shipping Policy – AFS3D
Last Updated: June 2026
Thank you for shopping with AFS3D. We specialize in custom-made 3D printed products, and every order is produced specifically for each customer. Please review our Shipping Policy to understand our production, processing, and delivery timelines.
1. Order Processing
All AFS3D products are made-to-order.
Orders will enter production only after:
✅ Payment has been successfully received
✅ Design details have been confirmed
✅ Layout/design approval has been provided (where applicable)
Orders with incomplete information may experience delays.
2. Production Time
Production time varies depending on:
- Product size
- Order quantity
- Design complexity
- Material selection
- Current production workload
Estimated production times:
|
Product Type |
Production Time |
|---|---|
|
Small Custom Name Signs |
2–4 Business Days |
|
Business Signage |
3–7 Business Days |
|
Large Custom Orders |
5–10 Business Days |
|
Bulk / Corporate Orders |
Subject to Quotation |
Production time does not include shipping transit time.
During peak seasons, promotions, or holidays, production may require additional time.
3. Domestic Shipping (Malaysia)
Estimated delivery times after production:
|
Region |
Delivery Time |
|---|---|
|
West Malaysia |
1–4 Business Days |
|
East Malaysia |
2–7 Business Days |
Shipping times are estimates and may vary depending on courier operations.
4. International Shipping
AFS3D currently ships to selected international destinations, including:
- Singapore
- Brunei
- Indonesia
- Australia
- United States
- United Kingdom
- Selected European Countries
Estimated transit times:
|
Destination |
Estimated Delivery |
|---|---|
|
Singapore |
3–7 Business Days |
|
Brunei |
5–10 Business Days |
|
Indonesia |
5–12 Business Days |
|
Australia |
7–14 Business Days |
|
USA & Canada |
7–21 Business Days |
|
Europe |
7–21 Business Days |
Delivery times may vary due to customs processing and local courier services.
5. Shipping Charges
Shipping fees are calculated during checkout based on:
- Delivery location
- Parcel size
- Parcel weight
- Courier service selected
Any applicable customs duties, import taxes, VAT, or clearance fees imposed by the destination country are the responsibility of the customer.
6. Order Tracking
Once your order has been shipped, a tracking number will be provided via:
- WhatsApp (if available)
- Order notification
Customers may track their shipment directly through the courier’s website.
7. Shipping Address Accuracy
Customers are responsible for ensuring that:
- Recipient name is correct
- Shipping address is complete
- Phone number is valid
AFS3D will not be responsible for delays, losses, or additional shipping charges resulting from incorrect address information.
If a parcel is returned due to an incorrect address, additional shipping charges may apply before re-delivery.
8. Delivery Delays
While we strive to meet estimated delivery timelines, AFS3D cannot guarantee delivery dates.
Delays may occur due to:
- Weather conditions
- Customs inspections
- Courier service disruptions
- Public holidays
- High shipping volumes
- Events beyond our control
AFS3D shall not be liable for losses resulting from shipping delays caused by third-party carriers.
9. Lost or Damaged Parcels
Damaged Parcels
If your order arrives damaged:
- Take clear photos of:
- The product
- Packaging
- Shipping label
- Contact AFS3D within 48 hours of delivery.
Lost Parcels
If tracking shows unusual delays or delivery issues:
- Contact us immediately.
- We will assist in opening an investigation with the courier.
Replacement or compensation will be assessed on a case-by-case basis.
10. Delivery Confirmation
A shipment will be considered successfully delivered when:
- The courier marks the parcel as delivered, or
- The parcel is received at the delivery address provided by the customer.
AFS3D is not responsible for parcels lost or stolen after successful delivery confirmation by the courier.
11. Bulk & Corporate Orders
For large-scale business signage, corporate branding projects, and bulk orders:
- Shipping timelines may differ from standard orders.
- Delivery schedules will be communicated separately during quotation and order confirmation.
12. Contact Us
AFS3D
Website: AFS3D.com
Email: support@afs3d.com
Important Notice
All AFS3D products are custom-made and manufactured specifically for each customer. Production begins only after order confirmation and, where applicable, design approval. Estimated production and shipping times are provided as a guide and may vary depending on order complexity, production capacity, and courier performance.